Frequently Asked Questions

UK Peptide Labs Ltd is a private limited company registered in England (Company No. 16901971), with its registered office at 187 Ivy Road, Bolton BL1 6EE. We supply research peptides, research compounds and laboratory supplies online for laboratory research use.

We are based in Bolton, England, and orders are dispatched from the UK.

Our products are intended for researchers, laboratories and professionals purchasing for lawful research and laboratory purposes. The full conditions of sale are set out in our Terms of Service.

No. All products are sold strictly for laboratory research use only. They are not medicines, food supplements or cosmetics, are not intended to diagnose, treat, cure or prevent any condition, and must not be used in or on humans or animals.

No. We do not provide advice on dosing, administration or personal use of any product. Our team can help with orders, product specifications, storage information and documentation.

In lyophilised (powder) form, peptides are stable at room temperature. After reconstitution, store at 2–8°C. Always follow the storage information on the product label and product page, and handle products in line with standard laboratory practice.

A Certificate of Analysis is a laboratory document that records test results for a specific production batch, such as identity and purity, so you can check that batch against its stated specification.

Yes. Batch documents and COAs are available on request. Please contact us with the product name and, if you have it, the batch number from the label.

We source our products with a focus on purity, consistency and reliability, and apply quality control checks before products are listed for sale. If you have a question about a specific product or batch, our team is happy to help.

We currently ship within the UK only. International shipping is planned for 2027 — we will update our Shipping Policy when it becomes available.

Orders placed before 3PM on a working day ship the same working day. All orders are dispatched within 24 hours, Monday to Friday. Orders placed after 3PM, at the weekend or on a bank holiday are dispatched on the next working day.

• Standard Delivery – Royal Mail Tracked 48, 2–3 working days, £2.99
• Express Delivery – Royal Mail Tracked 24, 1–2 working days, £3.99

Choose your option at checkout. Delivery times are Royal Mail’s estimates from dispatch. Full details are in our Shipping Policy.

Yes. Every order is sent by Royal Mail Tracked. You will receive an order confirmation email when you order, and an email with your tracking details once your order has been dispatched. Please check your spam folder if you don’t see our emails.

All orders ship in plain, secure, fully tracked packaging. Products are supplied sealed, with their labels and batch information intact.

The payment methods available are shown at checkout. Payments are taken over a secure, encrypted (SSL) connection, and we never see or store your full card details.

Please review your order carefully before completing your purchase, as all sales are final. If you spot a mistake, contact us straight away with your order number — orders placed before 3PM are dispatched the same working day, so the sooner you tell us, the more likely we can help before it ships.

Due to the nature of research compounds, we are unable to accept returns on any products — all sales are final. Only defective, damaged or incorrectly shipped products are eligible for a replacement or refund. This does not affect your statutory rights. See our Returns & Refunds Policy.

Contact us within 48 hours of delivery at info@ukpeptidelabsltd.co.uk with your order number and clear photos of the item and packaging. Once reviewed, we will arrange a replacement or refund.

Approved refunds for defective, damaged or incorrect items are processed to your original payment method within 5–10 working days.

Email info@ukpeptidelabsltd.co.uk, message us on WhatsApp at +44 7895 847246, or use our contact page.